Privacy Policy

Last updated: February 2, 2026

1. Introduction

Welcome to VisionFrame ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI video generation platform.

2. Data We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and authentication credentials.

2.2 Content Data

We collect text prompts, images, and videos you upload for video generation. This data is stored securely and used solely for generating your requested content.

2.3 Transaction Data

We collect payment information, credit purchases, and subscription details to process transactions.

2.4 Usage Data

We collect information about how you use our services, including video generation history and preferences.

3. How We Use Your Data

We use your data to:

  • Provide and maintain our AI video generation services
  • Process transactions and send billing information
  • Improve our services and develop new features
  • Communicate with you about updates and support
  • Comply with legal obligations

4. Data Storage and Security

4.1 Storage Duration: Your content is stored for the duration of your account plus 30 days after deletion. Transaction records are retained as required by law.

4.2 Data Security: We implement industry-standard encryption and security measures to protect your data. All data is encrypted in transit and at rest.

4.3 Access Control: Only authorized personnel have access to your data, and solely for legitimate business purposes.

5. Data Not Used for Training

We do NOT use your uploaded images, videos, or text prompts to train or improve our AI models. Your content is used solely for generating your requested videos and is not shared with third parties for model training purposes.

6. Your Rights and Choices

You have the right to:

  • Access, download, or delete your data
  • Opt-out of marketing communications
  • Request a copy of your personal data
  • Object to or restrict data processing
  • Close your account at any time

7. Data Deletion

When you delete your account, we initiate permanent deletion of your personal data within 30 days. Content may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention).

8. Acceptable Use Policy

8.1 Acceptable Uses

You may use our services for personal projects, commercial use (according to your plan), educational purposes, and creative experimentation.

8.2 Prohibited Activities

  • Illegal acts or content
  • Harassment or harmful behavior
  • Copyright or trademark infringement
  • Deepfakes without consent
  • Misinformation or fraudulent content

8.3 Consequences

Violations may result in account suspension, content removal, permanent ban, or legal action.

8.4 Reporting

Report violations to contact@visionaryframe.com.

9. User-Generated Content (UGC)

9.1 Definition

UGC includes text prompts, images, and videos uploaded by users for video generation.

9.2 Purpose

We use your content to process video generation requests, improve services, and ensure compliance with policies.

9.3 Retention Period

  • Active accounts: Retained for service duration
  • Deleted accounts: 30 days after deletion
  • Failed generations: 7 days
  • Transaction records: As required by law (minimum 7 years)

9.4 Data Sharing

We share your content ONLY in these circumstances:

  • ✓ AI providers for video generation only
  • ✓ As required by law
  • ✓ To protect our rights or property
  • ✓ In connection with business transfer
  • ✗ NOT for third-party marketing
  • ✗ NEVER sold to third parties
  • ✗ AI providers prohibited from training

9.5 Ownership

You retain ownership of all content you upload.

9.6 Deletion Rights

You can delete your content at any time through the "My Creations" page in your account.

9.7 Content Moderation

We review content for compliance with our Acceptable Use Policy and applicable laws.

10. Third-Party Services

We use third-party services for payment processing (Creem, Stripe), authentication (Google), and data storage (R2/S3). These services have their own privacy policies, and we are not responsible for their practices.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or prominent notice on our platform.

14. Third-Party Disclaimer

VisionFrame integrates with third-party AI models (Sora 2 by OpenAI, Veo 3.1 by Google DeepMind, Seedance 1.5 Pro by ByteDance, Wan 2.6 by Alibaba) and services (Creem, Stripe, Google OAuth). All third-party names, logos, and trademarks are the property of their respective owners. VisionFrame has no affiliation with, endorsement by, or connection to these third parties unless explicitly stated. We are not responsible for the content, policies, or practices of third-party websites or services.

15. Contact Us

If you have questions about this policy or your data, please contact us at:

contact@visionaryframe.com