Refund Policy
Learn about VisionFrame's refund policy and process
Refund Policy
At VisionFrame, we are committed to providing you with the highest quality AI video generation service. If you are not satisfied with our service, we have established a transparent and fair refund policy to protect your rights.
Refund Conditions
✓
Refundable
- •Unused credits within 7 days of purchase
- •Subscriptions within 7 days of first charge
- •Technical issues preventing service delivery
✗
Non-Refundable
- •Used credits (partially or fully)
- •Subscription fees after 7-day period
- •Account termination due to policy violations
⚠
Case-by-Case
- •Partial usage with technical difficulties
- •Billing errors or duplicate charges
- •Service interruptions exceeding 24 hours
Refund Process Timeline
1
Submit Request
Same day
2
Review
1-3 business days
3
Decision
1 business day
4
Execution
5-10 business days
Total: 7-14 business days
Contact Us for Refunds
Required Information
- ✓Account email
- ✓Transaction ID
- ✓Reason for refund
- ✓Supporting documentation
You can also submit refund requests through your account dashboard under Billing History
Send Refund Request